How to keep your hay contractor happy

This practical advice comes from Lois Mundell, who shares the lessons of a lifetime in the hay business. If you want a smooth haymaking season, a little planning and good manners go a long way.

Be Clear and Book Early

Contractors are busy during the hay season, so book early. Be clear about what you need. Are you asking for mowing and baling only, or the full job including stacking it in the shed? Contractors appreciate clear instructions upfront so they can plan accordingly.

Don’t Try to Jump the Queue

Everyone wants their hay done first so they can relax for the holidays. Contractors are well aware of this, and they already have a schedule. Once you’re in the queue, wait your turn.

Trust Their Judgment

If your contractor is doing the full job, rely on their experience to judge when the crop is ready. Just remember, they can’t control the weather. Sometimes it rains when no one expects it. If your hay gets wet, it’s not necessarily anyone’s fault.

Prepare the Paddock

Use your biggest paddocks if you can. Make sure they’re free of debris. Balers are particularly sensitive to hidden hazards like old chains, wire, harrows, and electric fence standards. Clearing the paddock before mowing helps avoid costly breakdowns and delays.

Be On Hand if You Can

When the mowing is scheduled, try to be available. Make sure gates are open and any animals are safely out of the way. A few simple preparations make the job faster and easier for everyone.

Stay in Touch and Don’t Panic

Once the hay is cut, stay in contact with your contractor and learn to judge when it’s ready for baling. If rain is forecast, don’t panic. Baling too early will spoil the hay more than a light shower. Let your contractor make the call based on conditions.

Organise Pickup in Advance

Remember that baling is not the same as stacking or moving the hay. If you need the hay picked up and shifted, this needs to be arranged separately and in advance. Don’t assume it’s included.

And a Final Note

Be kind to the contractor’s partner. She’s the one answering the phone, juggling schedules, and copping most of the complaints. While you’re hoping to get to the beach, she’ll be lucky to make it there by winter.